I am open minded and am willing to change my viewpoint based on the valid opinion of others

I prepare for all communications and think things through before I speak

I always tailor my message to suit the person(s) I am talking to

I find it easy to listen to what other people have to say without interrupting

I am good at making eye contact with people when I am talking to them

I am not intimidated by situations where I must communicate with difficult employees

I am confident when I talk to people and speak clearly without mumbling

I am good at getting my point across in a clear, concise manner without waffling

I find it easy to concentrate on what others are saying and don’t lose my focus

I don’t start planning my response whilst the other person is talking

I don’t think that my opinion is the most important in the room

I only speak up if I have something valuable to contribute to the conversation and I avoid talking just for the sake of it

I make a conscious effort to match my body language to the message I want to convey

I am good at reading the body language of others

I can keep my cool when talking to other people even if I feel angry about what they say

When other people in the group are quiet, I encourage them to contribute

I don’t shout and point at people when we have a heated conversation

When group discussions get heated, I am good at keeping everyone calm and on the point

I feel comfortable holding meetings

I am good at summarising the key points of conversations which I have with people